FAQ 

1. What size should I order?

We offer a wide range of sizes to ensure the perfect fit for every body type. For accurate sizing, please refer to our size guide located on each product page. If you’re still unsure, feel free to reach out to our customer service team for personalized assistance.

2. How do I care for my winter garments?

To ensure the longevity of your winter wear, we recommend following the care instructions on the product label. For most outerwear, dry cleaning is best. For knitwear and wool items, gentle hand washing or machine washing on a delicate cycle is advised. Always store your winter pieces in a cool, dry place.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over [insert amount]. For orders under this amount, a flat rate shipping fee will apply. Expedited shipping options are also available at checkout.

4. Can I exchange or return an item?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges within [insert number] days of receiving your order. Please visit our Returns & Exchanges page for more details.

5. Are your products waterproof?

Many of our winter jackets and coats are designed with weather-resistant materials to keep you warm and dry. Be sure to check the product description for specific details about waterproofing, insulation, and other features.

6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through our website or the carrier’s tracking system.

7. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on your location. Please check the shipping options available at checkout for more details.

8. How do I contact customer service?

If you have any questions or need assistance, our customer service team is here to help! You can reach us via email at [email address] or by using the live chat feature on our website.